Terms & Conditions MBI999 – Official Platform Guidelines

1 Acceptance Terms

By accessing, registering for, or using any part of the mbi999 platform, you acknowledge that you have read, understood, and agree to be fully bound by these Terms and Conditions. If you do not agree with any provision in this document, you are advised not to use the mbi999 platform.

These Terms constitute a legally binding agreement between you (the user) and mbi999. Continued use of the platform after any updated Terms are published will be considered acceptance of those updated Terms.

2 Eligibility & Account Registration

To register and use mbi999 services, you must meet all of the following requirements without exception:

• Aged at least 18 years old at the time of registration.
• Having full legal capacity to enter into a binding agreement.
• Not be on the self-exclusion list of any responsible gaming programme.
• Providing accurate, truthful, and up-to-date personal information during the registration process.
• Not register on behalf of another person or use a false identity.

Each individual is only permitted to hold one active account on the mbi999 platform. Creating multiple accounts, whether using the same or different information, is a serious breach of these Terms and may result in the immediate termination of all associated accounts without prior notice.

3 Identity Verification (KYC)

Mbi999 conducts a Know Your Customer (KYC) process as part of our commitment to security and compliance. This process is required before your first withdrawal is processed or when an account reaches certain transaction limits.

Documents that may be requested during the KYC process include:

• Malaysian identity card (MyKad) or valid passport.
• Recent proof of address (utility bill or bank statement not older than 3 months).
• Details of the payment method used for the deposit.

All submitted documents will be handled with full confidentiality in accordance with Privacy Policy mbi999. Failure to complete the KYC process within the specified timeframe may result in your account being temporarily suspended until verification is completed.

4 Deposit, Withdrawal & Payment Methods

Mbi999 supports a wide range of payment methods suited to Malaysia's financial ecosystem, including FPX bank transfers and e-wallets such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and DuitNow. All transactions are processed through secure, encrypted channels.

Terms related to financial transactions:

• Minimum and maximum deposit limits are as stated on the platform's payment page.
• Withdrawals are processed within 15 to 30 minutes after verification is approved.
• Funds may only be withdrawn to the same payment method used for the deposit, except in specific circumstances approved by the mbi999 team.
• Mbi999 does not charge any processing fees for standard withdrawals. Fees imposed by third-party banks or e-wallet providers are beyond our control.
• Withdrawal requests that appear suspicious or inconsistent with normal usage patterns may be subject to additional review.

5 Bonus, Promotions & Rollover Requirements

Mbi999 offers a variety of bonuses and promotions to its members. Each promotion has specific terms and conditions clearly stated on its respective promotions page. In general, the following conditions apply to all bonus offers:

• Welcome bonuses are subject to rollover requirements that must be met before withdrawals are permitted.
• Each bonus has a validity period that must be observed; expired bonuses will not be extended.
• Only one bonus may be active at a time unless otherwise stated.
• Mbi999 reserves the right to cancel or modify any promotional offer at any time without prior notice.
• Abuse of the bonus system, including attempts to meet rollover requirements through non-genuine low-risk wagering, may result in bonus cancellation and account closure.

More specific rollover requirements for each promotion can be found directly on the relevant promotions page. We strongly encourage players to read the full terms before accepting any bonus.

6 Account Security & User Responsibilities

You are solely responsible for the security of your mbi999 account. This includes keeping your username, password, and 2FA codes confidential. mbi999 will never request your login details through any communication channel, including Live Chat, email, or Telegram.

• Use a strong, unique password that is not shared with any other account.
• Enable two-factor authentication (2FA) via your account settings for an added layer of security.
• Do not share your account information with anyone, including family members.
• Log out of your account after each session, especially when using a shared device.
• Report any suspicious activity or unauthorised access to our support team immediately.

Mbi999 is not liable for any losses arising from a user's negligence in safeguarding their login credentials.

7 Conduct That Is Prohibited

Use of the mbi999 platform is subject to compliance with applicable laws and established ethical standards. The following activities are strictly prohibited on the mbi999 platform:

• Fraud in any form, including using another person's credit card or bank account without authorization.
• Use of automated software, bots, or external programs to automate gameplay or transactions.
• Colluding with other players to manipulate game outcomes.
• Money laundering or using the platform for any unlawful financial purposes.
• Exploiting system bugs, technical vulnerabilities, or errors in the gaming software.
• Spreading false or misleading information about mbi999 on public platforms.
• Registering using a false identity or another person's information.

Violation of any of the above provisions may result in immediate account termination, forfeiture of all balances and bonuses, and legal action where necessary.

8 Responsible Gaming & Player Protection

Mbi999 is committed to responsible gaming practices. We recognize that gambling can become harmful for some individuals. As such, we provide a range of self-management tools accessible through your account settings:

• Deposit limit: Set daily, weekly, or monthly deposit limits according to your means.
• Session time limit: Limit the time spent on the platform in a single session.
• Temporary self-exclusion: Suspend access to your account for a period of your own choosing.
• Permanent self-exclusion: Permanently close your account if you feel it is necessary to do so.

For more information and professional support resources, please visit our Responsible Gaming mbi999 encourages all players to play within their means and to seek help when needed.

9 Privacy & Data Protection

The collection, processing, and storage of your personal data by mbi999 is carried out in full accordance with Privacy Policy which forms part of this agreement. By using the mbi999 platform, you agree to the data practices described in that Privacy Policy.

Mbi999 uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal data will not be sold or shared with third parties without your consent, except as required by law or competent authorities.

10 Liability Limitation & Disclaimer

Mbi999 provides its gaming platform on an "as-is" basis and makes no guarantees of uninterrupted availability. While we strive to keep the platform running 24/7, technical disruptions, scheduled maintenance, or circumstances beyond our control may occur.

Mbi999 is not liable for:

• Losses arising from service disruptions caused by third parties.
• Losses resulting from the user's own negligence in maintaining account security.
• Indirect, consequential, or punitive losses under any circumstances.
• Technical issues on the user's device or internet connection that affect the gaming experience.

11 Termination & Account Closure

You may request account closure at any time by contacting our support team. mbi999 also reserves the right to suspend or terminate your account without notice if fraud is suspected, these terms are violated, or a request is made by a relevant authority.

Upon account closure, any eligible balance (after deducting any bonuses or credits that have not met the rollover requirements) will be returned to you via the original payment method within a reasonable timeframe.

12 Governing Law Applicable

These Terms & Conditions are governed by and interpreted in accordance with applicable laws. Any dispute arising from or relating to the use of the mbi999 platform shall first be resolved through negotiation. Should negotiation fail, the dispute will be referred to a mutually agreed arbitration body.